Acceptable Use Policy

Reloquent — the RLQ API

Effective date: 2026-09-23 Last updated: 2026-10-02

This Acceptable Use Policy (“AUP”) is part of the Terms of Service and applies to everyone who uses the RLQ API. It exists to keep the service reliable for all customers and to keep us in good standing with the data sources we depend on. Capitalized terms have the meanings given in the Terms.

Allowances and rate limits

Each plan sets a monthly allowance of RLQ credits, and RLQ also applies a per-minute request limit. You must not:

Exceed or attempt to circumvent an allowance or rate limit — for example by creating multiple accounts, rotating keys, or distributing requests to disguise volume.
Retry automatically in a way that hammers the API after a 429 response; honor the Retry-After signal and back off.

If you need more capacity, upgrade your plan or contact us.

Keys

RLQ keys must stay server-side. Do not share a key with another organization or publish a key.

Reselling and redistribution of the data

Much of the data behind our API is licensed to us under terms that flow through to you. You must not:

Resell, sublicense, or redistribute raw RLQ responses as a standalone or bulk dataset, or use the API to reconstruct, scrape, or mirror a substantial portion of our data or of any underlying source.
Build or offer a product whose principal purpose is to re-expose our results as a competing data or enrichment API.

Using results as enrichment within your own application is exactly what the service is for. Redistributing the underlying data as data is not.

Attribution and data-source licenses

You must display the attribution we provide — the attribution block in RLQ results — whenever you display, publish, or redistribute results, and you must comply with the underlying licenses listed on our Data Sources & Attribution page. Do not disable, hide, or alter it. Removing or obscuring required credit is a violation of this AUP.

Misuse of contact information in results

Some RLQ results include third-party contact details such as a place’s name, phone number, website, or address. You must not use this information to send spam or unsolicited marketing, to harass, or to compile or sell a contact or marketing list. Use it only to enrich and contextualize locations within your application.

Misuse of location data

You must not use the service to stalk, track, surveil, or determine the location or movements of a specific individual without a lawful basis and that person’s rights respected, or in any way that violates privacy, anti-stalking, or data protection laws.

Lawful use and platform integrity

You must not use the service to:

Violate any law or regulation, including export control and sanctions laws, or infringe anyone’s intellectual property, privacy, or other rights.
Probe, scan, overload, or attempt to breach or disrupt the API, our infrastructure, or our other customers’ use of the service.
Reverse engineer or attempt to extract source code or non-public components of the service, except to the extent that restriction is prohibited by law.
Submit malware, or input intended to exploit, corrupt, or gain unauthorized access to the service.
Misrepresent your identity, impersonate others, or use the service to deceive.

Safety-critical and high-risk uses

As stated in the Terms, our data is informational and may be inaccurate or out of date. You must not use it as the sole basis for navigation, emergency or dispatch decisions, safety-of-life systems, or legal determinations of property ownership, boundaries, or access rights, including where motor vehicles may be driven.

Enforcement

We may investigate suspected violations and may rate-limit, suspend, or terminate access — with notice where practicable, and immediately for severe abuse, legal risk, or threats to the service or the data sources. We may also be required to report certain unlawful activity. Suspension or termination for a violation does not entitle you to a refund. If you discover a vulnerability or believe someone is misusing the service, contact security@reloquent.ai.